Help Desk – ShareFile Entitlement

Keywords – Granting ShareFile Access with Entitlement, Entitlement ShareFile, IAM ShareFile entitlement, Share file,

Adding and removing entitlements within IAM profile of user (Example here is adding pdfElement)

To Add an Entitlement:

Step 1 – In user’s profile, click on Add/Remove Entitlement(s)

Step 2 – Select whichever entitlement that is to be given to user.

There will be a message of processing, then should see message indicating that the entitlement  [whatever entitlement being given] was added to “username”.

Note:  Some Entitlements, such as ShareFile,  take up to an hour to be active.. Sync happens at the top of the hour.

To Remove an Entitlement:

Select remove button rather than add in step 3 above.

Below is the canned response for After ShareFile entitlement is given:

Please be sure to edit the times in italics

I have add you to the ShareFile group. This will take effect after Hour am/pm today. Please log off of the computer and back on at Hour:05 am/pm for this to take effect. Below are links to information about the use of ShareFile:

http://one.hitchcock.org/intranet/departments/help-desk-user-support/services-provided/sharefile

http://one.hitchcock.org/intranet/departments/help-desk-user-support/services-provided/sharefile/share-a-file-using-email

Have a great day!

Primary CI : depends on entitlement

Service Catalog values can use Help Desk > Access > Submit Request

Tier 1: IS-Support – Help Desk

Tier 2: IS – Support – Access and Accounts or task Windows

Tier 3: Depends on entitlement