Help Desk – Deleting Cloud RSA Tokens

Keywords – Cloud token deletion, delete RSA, Token deletion, token delete

            Lead Questions:

            Q. Is this a New Phone

            Q. IS this an Old phone that app stopped working on

            Q. Is this an iphone or Android phone

New Phone/ Deleting Old Phone

• To delete the old phone and replace it with a new one, go to the RSA console and delete the phone listed in the right column (Registered Devices).

• • This will delete the phone from the RSA console and IAM

• You can otherwise have the end user delete the phone by them signing into mylogin.hitchcock.org/rsa or mylogin.hitchcock.org/rsa/enroll
  • There, it will show the tokens that are registered with a trashcan to the right of them.

Note: They will need some type of token to make it to the deletion screen shown below.

Note: On the phone, after deletion, you can click on view token code and it will give an error while changing the app back to default.

CI = RSA

Escalation Questions:

Service Catalog Values = Access and Accounts > Multi-Factor Authentication > Mobile App Token Request 

Escalation Tree:

Tier 1: IS – Support – Help Desk

Tier 2: N/A

Tier 3: N/A